OFFSHORE
Frequently asked questions
We are a locally owned small business on the island of Maui. Our owners and staff are born and raised in Hawaii and know the importance of taking care of our customers and treating them as Ohana. We prioritize clear & efficient communication, high quality work, best-in-class customer service and using only the best materials for all of our services. Our goal is for Offshore to be first in mind whenever you, your family or friends need tints, detailing, bodywork or glass repairs. We are continually looking for ways to improve our processes and technologies so we can offer you the best start to finish experience ever.
We have a few ways you can book an appointment with us:
Tint & Detail Services
1). If you know what tints or detail you want please go to "Book My Service" (located in the menu dropdown) add the services you want and checkout. We will contact you shortly to schedule your appointment date.
2). Send us a message on IG or FB @offshoreautoappearances
3). Give us a call 808.244.5515.
4). Spin by 430 Hookahi St Wailuku HI 96793 and we'd be glad to schedule an appointment in person with you.
Bodywork & Glass Repair/Replacement
1). Please go to "Request A Quote" (located in the menu dropdown) and fill out the contact form. We will contact you shortly.
2). Send us a message on IG or FB @offshoreautoappearances.
3). Give us a call 808.269.0466
4). Spin by 2000 Maui Veterans Hwy #7 Puunene HI 96784
We offer so many options to improve your cars appearance, we understand choosing can be hard. Visit "Book My Service" (located in the dropdown menu) or send us a message on FB or IG @offshoreautoappearances. You can also give us a call 808.244.5515.
Yes. We have partnered with Affirm (a financial services company that offers a "Buy now, pay later" options) to offer you flexible payment plans. Simply head over to "Book My Service" (located in the dropdown menu) add your services and click "Affirm" for you payment method in checkout. For more info please visit https://www.affirm.com/disclosures
**Note: In the event you need a quote (i.e. bodywork/paint or glass repair/replacement) please contact us first. Once we finalize your quote, we will walk you through checking out with Affirm.
In general we ask all our customers to bring their vehicles into our shops for services. This give us a controlled environment to ensure the end result is nothing short of amazing. In certain instances (heavy-duty vehicles, companies, fleets etc.) we will accommodate mobile services. Please go to "Request A Quote" (located in the dropdown menu), message us on FB or IG @offshoreautoappearances or give us a call 808.244.5515 to inquire about mobile services.
We prioritize customer service and experience at all of our branches. After booking an appointment with us you can expect:
Before Appointment
A confirmation text notifying you your appointment has been booked
A reminder text a week before your appointment (if applicable)
A confirmation text the day before your appointment
A reminder text the morning of your appointment
Dropping Off Your Vehicle
A delivery inspection to go over your current cars condition
A confirmation of the services and repairs we will be doing to your vehicle
During Your Appointment
Status updates (ie your vehicle services have started, your vehicle is finished)
Picking Up Your Vehicle
A customer satisfaction inspection highlighting our services as well as inspecting the overall condition of your vehicle
After Your Appointment
A review text asking you to review us and your experiences at Offshore Auto Appearances